We try to make the cancellation and return of your rental equipment as pain free as possible - please read the information below which explains how to stop your rental.


TABLE OF CONTENTS


1. Notifying us of your cancellation


We have a 0-day cancellation policy, which means you can cancel right up to the last day of your current rental period without fees.


Fill out the rental return form below with all the requested information, and carefully read the guidance at each step. The form should normally take no more than 2-3 minutes to complete.


We appreciate any notice you can give us, partly so we can plan ahead, but also as the direct debit process starts a few days before the due date. If the next period has been charged but you returned by the last day of the previous period, we will refund the over-payment. Giving us a few days notice usually means we can avoid the extra admin!


https://forms.gle/UvNXWBDcDq73Jjix6


Once you have submitted the form, we will contact you to confirm your collection date or to send you the courier shipping label.


If you are returning a rig or canopy in person, you can leave the main canopy unpacked - we will be taking it out to be inspected in any case.


2. Drop-off or courier collection


Make sure you have all components together to return. For canopies this will generally include the risers, d-bag, pilot chute, and the canopy carry bag. For rigs, this should normally include the rig bag and rig documents (you can keep closing loops, bungees and pull up cords).


Dropping off

If you are dropping the rig off in person, please wait for us to confirm that we will be open on your chosen return date. We are a small team, so our opening hours can vary throughout the year, and will usually be different in the summer and winter.


Our opening hours are published on Google, and we keep these up to date as things change. Search for us on Google Maps or go to https://g.page/r/Cbw0reahL3_FEBA for our latest planned opening hours.


Courier collection


It is important to package the equipment up safely. Please see our guide on packaging skydiving equipment to ensure you're following best practice.


We will book a shipping label which we will then email to you. This needs to be printed on A4 paper, so make sure you have access to a printer.


We will request a courier collection on the date you've specified. Please make sure the equipment is packaged and labelled ready to go. At busy times, it's possible that the collection may not be made on the requested date. In this case, you can either contact us to re-arrange collection, or fill out the FedEx form directly: https://www.fedex.com/en-gb/shipping/schedule-pickup.html#form


It's a good idea to book the collection from a location which is convenient for you over multiple days, in case the original collection is missed. For example, you may choose to have it collected from your workplace, rather than waiting in at home on multiple days.



3. Rental payments and the Direct Debit

As soon as we receive the equipment back, we will stop all further payments for that rental. Once a payment has been taken and the next rental period has started, the rental fees are non-refundable.


Example: Your monthly rental started 10th April, and you've been charged £40 each month, on or shortly after the 10th, for the rental. On 1st October, you receive the monthly email notifying you of the upcoming charge on 10th October. On the 9th October, you hand the equipment back to us in store. We will cancel the payment due on the 10th October.


Example 2: Your monthly rental started 10th April, and you've been charged £40 each month, on or shortly after the 10th, for the rental. On 1st October, you receive the monthly email notifying you of the upcoming charge on 10th October. On the 9th October, you fill out the return form, but you don't return the equipment to us until the 20th October. The Direct Debit will be charged on (or shortly after) the 10th October to cover the period 10th October - 10th November, and is non-refundable. No further payments will be taken for the rental.


If you require the equipment for a short period into the next rental period, please get in touch. At our discretion, we may be able to offer a few extra days ex-gratia, particularly following longer-term rentals.


The Direct Debit mandate may remain valid after the end of the rental, but we will stop making charges to it in line with our cancellation policies. If the Direct Debit remains in place, and you choose to start another rental with us in the future, we can start the rental up again with the existing Direct Debit.


Following the end of the rental, if you wish to cancel the Direct Debit agreement, you can do this with your bank - usually available on online banking, or in branch or by phone. Cancelling the Direct Debit mandate is not necessary to stop further charges.


As part of our rental terms and conditions, you should not cancel the Direct Debit agreement prior to the return of the equipment. If you cancel the Direct Debit agreement during a rental, we will request the equipment back immediately (regardless of any time remaining on your current rental period).


4. Deposit return


As soon as possible after receiving the equipment back, we will undertake a thorough inspection. We aim to do this as soon as possible, but in any case this should happen no later than 28 days following the return.


If everything is in order, we will process a refund of the deposit back to the card on which it was placed. If there are any problems with the equipment, we may make a deduction from the deposit to cover the costs of any repairs or replacements. Refunds may take up to 10 working days to show on your statement from the date that we process them.


We have been renting equipment out since 2014, and we are pleased to say that to date, we have been able to return every customer deposit in full.


If your card has expired since the deposit was placed, this should not normally cause an issue, the card processing / banking systems should still be able to return the money to your account.


5. Purchase options


Many of our rental rigs are also available for sale - we aim to sell most equipment on after around 4-5 years of use, so that our rental fleet is always in top condition.


If you liked the rig you were jumping, or are looking for something a bit different, let us know, and we can provide a tailored quote.


Did you know, we offer a discount to all rental customers for purchasing at the end of their rental? You can claim back 20% of the amount you've paid in rental fees as a discount against any new or used purchase of the same type (e.g. the discount from a canopy rental can be used against the purchase of a canopy, AAD rental discount against an AAD etc.).