My Orders

Do you accept returns or offer refunds?
For stock orders, returning for a size swap or refund can be made within 14 days of receipt via our online returns system (through your XDream account) or b...
Thu, 13 May, 2021 at 5:10 PM
Is this item in stock? When will it arrive?
TABLE OF CONTENTS In Stock Back-order / Custom order Out of stock Contact Before Purchasing In Stock Website product showing "In stock" wi...
Wed, 29 Dec, 2021 at 4:27 PM
Tax Information and Receipts
TABLE OF CONTENTS UK Consumers & Businesses EU Consumers EU Businesses VAT Export Account Setup Worldwide This document provides guidance on h...
Sun, 6 Aug, 2023 at 10:06 PM
Do you price match or discount?
We aim to provide the best value, not simply the cheapest price, so we do not typically price match to other retailers or offer regular discounts. By off...
Wed, 7 Jul, 2021 at 12:16 PM
My order hasn't arrived yet: where is it?
TABLE OF CONTENTS In Stock Items Back Order Items Mixed Stock / Custom Orders My order has not arrived after the dispatch confirmation No tracking lin...
Tue, 28 Dec, 2021 at 11:45 PM
What payment methods do you accept?
TABLE OF CONTENTS Payment Methods Accepted Credit & Debit Cards Bank Transfer Direct Debit Credit Account Payment methods not accepted Cash C...
Wed, 29 Dec, 2021 at 12:35 AM
Will any additional tax / duty / VAT be due?
Where do you ship from? All orders are shipped from our UK store in Kent unless otherwise specified. Occasionally we may ask a supplier to "dro...
Wed, 29 Dec, 2021 at 11:58 AM
Can I change my order?
TABLE OF CONTENTS Adding to an existing order Removing an item from an order / Cancelling an order Stock Items Custom Items Changing an order Stock...
Wed, 29 Dec, 2021 at 12:22 PM